FAQ

We work through direct relationships with producers, négociants and châteaux built over almost two decades. Every wine in our catalogue has complete traceability from its origin. For references of particular value, we carry out additional verification of provenance, condition and documentation before including them in our catalogue.

Yes. Vinalys specialises precisely in wines with appreciation potential — great Bordeaux châteaux, iconic vintages and limited-production references. Our catalogue is curated with an investment mindset: appreciation potential, impeccable traceability and certified storage conditions. If you are looking for specific investment advice, please contact us directly.

All our shipments are made with reinforced, temperature-controlled packaging designed specifically for premium wines. We work with specialist logistics partners and every shipment includes a real-time tracking number. For references of exceptional value, we manage specific shipping conditions on request.

We have warehouses in Bordeaux, London and the Netherlands with certified temperature control. We operate under duty suspension and are registered in the REDEF (Spanish Registry of Fiscal Deposit Extractors for products within the objective scope of taxes on alcohol and derived beverages), which guarantees the highest level of control, traceability and regulatory compliance in the custody of our inventory. Inventory is updated every 24 hours.

We accept the standard payment methods available during the checkout process. For transactions of significant value, we also handle bank transfers. If you have specific requirements regarding payment, please contact us before placing your order.

Yes. For purchases of multiple cases or references, we have tailored conditions available. Please contact us directly at info@vinalys.com to discuss your requirements.

In certain cases we manage purchase and sale transactions between parties for references of value. If you have a bottle or collection you wish to sell, contact us with the details and we will consider your case with complete discretion.

We offer a 30-day returns period from receipt of the order. The bottle must be in the same condition as received — unopened, with intact capsule and original packaging. All returns require prior contact with us. For orders within the EU, a 14-day cooling-off period also applies.